Shipping Policy
Last updated: August 12, 2026
Processing Time
All orders are processed within 1–2 business days after payment confirmation. You'll receive a confirmation email once your order has shipped, along with tracking information.
Delivery Time
Standard delivery within Canada typically takes 6–8 business days from the date your order ships. In some cases—due to carrier delays, remote locations, or high order volume—delivery can take up to 12 business days. We appreciate your patience if your order falls into this window.
Delivery estimates are not guaranteed and may vary based on your location and external factors outside our control (weather, customs, carrier delays, etc.).
Order Tracking
Once your order ships, you'll receive a tracking number by email so you can follow your package's progress.
Shipping Rates
We offer free worldwide shipping.
Shipping Delays
If your order is taking longer than expected, please check your tracking information first. If it's been more than 12 business days since shipping and you haven't received an update, contact us at support@maplefair.ca and we'll look into it right away.
Where We Ship
We currently ship to all provinces and territories across Canada.
Order Issues
If your package arrives damaged, or if items are missing, contact us within 2 of delivery at support@maplefair.ca with your order number and photos (if applicable), and we'll make it right.
Frequently Asked Questions
Everything you need to know about shopping with MapleFair. Can't find what you're looking for? Reach out to our team.
Standard shipping across Canada typically takes 5–12 business days after your order has been processed. Delivery times may vary slightly depending on your location and carrier.
We offer 30-day hassle-free returns on all unused items in original packaging. Refunds are processed within 3-5 business days of receiving your return.
Yes. We offer international shipping to select countries. Delivery times and shipping costs vary depending on the destination, and available options will be shown at checkout.
Once your order ships, you'll receive an email with a tracking number within 2 hours. You can also track your order by visiting the 'Order Tracking' page.
Yes. Every product on MapleFair is vetted for ethical manufacturing, sustainable materials, and fair labour practices. All imported goods meet our strict quality and ethics standards.
Orders can be modified or cancelled within 2 days of placing them. After that, we begin processing immediately to ensure fast shipping. Contact our support team at support@maplefair.ca for urgent changes.
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.
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